Customer Support

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GoldMine Premium Edition 9.0, the latest release to the award winning GoldMine CRM Solutions product line. GoldMine Premium Edition: Gain insight, increase knowledge… achieve better results!

Case Management

• Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
• Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
• Places important client information in the hands of your service agents so they can resolve service request quickly and accurately

Knowledge Base

• GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
• Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
• Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more

Goldmine has led the way in CRM since 1989 and is available in three editions: Goldmine® Enterprise, Goldmine® Premium and Goldmine® Corporate Editions. Now no matter if you are a mid market, enterprise or small business there is a solution for you.

Complete CRM Dashboards

Provides instant access into GoldMine data. With Dashboards clients may quickly view sales, marketing and customer service business information for quicker response time to clients. Dashboards may also be copied, edited, or added by clients so their exact business needs can be matched with these powerful real-time analysis tool. GoldMine dashboards are also action oriented so users can drill into the actual transaction records for real time decision making!

Microsoft Outlook Integration

Robust integration provides users a preview of GoldMine information directly from Outlook without having to switch back and forth between the two applications. GoldMine information is not only viewable, but users can drill into GoldMine records for edits or further business follow-up. This powerful integration helps improve user adoption and knowledge sharing across the company.

Goldmine CRM has over 1.6 million users worldwide with 50% of the Fortune 500